Privacidad y Condiciones de Lonchera SpA.

Estas políticas de privacidad y condiciones, describen la información que Lonchera SpA recolecta cuando haces uso o interactúas con cualquier aplicación, producto, servicio o páginas web de Lonchera (en adelante, los Servicios). Además de describir cómo usamos y compartimos esa información y los productos que ofrecemos. Estas políticas aplican a toda la información que recolectamos a través de nuestros servicios, incluso si no te tienes una cuenta en Lonchera ni descargado alguna de nuestras aplicaciones. Estas políticas, sin embargo, no describen las prácticas que terceros que puedan obtener información de ti, cuando interactúas con ellos, incluyendo proveedores de comida asociados que utilicen Lonchera para recibir pagos por bienes y/o servicios ofrecidos (en adelante Proveedores). Recomendamos siempre revisar las políticas de privacidad de los proveedores antes de compartir información con ellos. Podremos actualizas estas políticas y condiciones de vez en vez. En caso de hacerlo, publicaremos la nueva actualización con la última fecha de modificación. Te invitamos a revisar nuestras políticas y condiciones de uso, antes de usar nuestros Servicios, de manera de estar informado acerca de nuestras prácticas y de las alternativas disponibles para ti.

 

Recolección de Información

Información provista por ti

Recolectamos información que tú y/o tu empresa nos da, al acceder hacer uso de nuestros Servicios, al momento de identificarse para ingresar a nuestros servicios, en el proceso de una transacción o cuando enviamos tu comprobante de compra digital. Podremos también recolectar información respecto a: información básica del usuario, como el nombre, apellido, RUT, dirección de correo electrónico y número de teléfono. Además de información financiera, incluyendo el número de cuenta bancaria y datos de tarjetas de pago. Y otras informaciones históricas, de contacto y demográficas. Además recolectamos información cuando subes o envías información hacia, o a través de nuestros Servicios, acerca de productos y servicios (incluyendo inventarios, precios y otros datos), cuando participas en concursos o promociones ofrecidas por Lonchera SpA o alguno de nuestros proveedores, cuando respondes nuestras encuestas, o cuando te comunicas con nosotros.

Información que recolectamos de tu uso de nuestros servicios

We collect information about you when you use our Services, including as follows:

  • Transaction Information. When you use our Services to make or accept payments or money transfers, we collect information about when and where the transactions occurred, a description of the transactions, the payment or transfer amounts, billing and shipping information, and information about the devices and payment methods used to complete the transactions.
  • Location Information. When one of our applications is open on your mobile device, we periodically receive information about the location of the device.
  • Device Information. We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Services.
  • Use Information. We collect information about how you use our Services, including your access times, browser types and language, and Internet Protocol («IP») addresses.

Information Collected by Cookies and Web Beacons. We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files that are stored on your hard drive or in device memory by a website. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. We may also collect information using web beacons. Web beacons are electronic images that may be used in our Services or emails. We may use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.​

Información que recolectamos de otras fuentes​

We may also collect information about you from third parties, including but not limited to third-party verification services, mailing list providers, and publicly available sources.

Publicidad por Terceros

We may allow third parties to provide analytics services in connection with our Services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Services, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Lonchera SpA and other companies to analyze and track data, determine the popularity of certain content, and better understand your usage. This policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For more information about targeted advertising specifically, or to opt out of having your browser information used for these purposes, please visit http://www.aboutads.info/choices.​

Uso de la información

We use information about you to provide, maintain, and improve our Services and to deliver the information and support you request, including receipts, technical notices, security alerts, and support and administrative messages.

We also use information about you to improve and personalize the Services. To take just one example, when you sign up for a Lonchera account, we may associate certain information with your new account, such as information about other accounts you have or had with Lonchera SpA and prior transactions you made through the Lonchera Services.

We may use information we collect to send you news and information about our Services and to communicate with you about products, services, contests, promotions, incentives, and rewards offered by us and select partners, including Sellers.

We may also use information about you to track and analyze trends and usage in connection with our Services; to process and deliver contest and promotion entries and rewards; to protect our rights or property; to verify your identity; to investigate and prevent fraud or other illegal activities; and for any other purpose disclosed to you in connection with our Services.

We may, or we may not use third-party service providers to, process and store personal information in the United States.

Comprobantes de compra digitales

We store the email address you provide. We use your email address to send you a receipt for your purchase. Digital receipts may contain additional messages, offers, or links that may be of interest to you. For example, you may be able to submit feedback, share your experience on social media, join programs, visit websites, or take advantage of promotions. When you submit or share information through a receipt (such as submitting feedback), we may share that information with Sellers and you may receive responses. As mentioned above, this policy does not describe the practices of Sellers that may receive or collect information from you. We encourage you to ask them about their privacy practices before providing any information to them.​

 

Compartiendo información

We may share personal information about you as follows:

  • With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., fraud prevention and verification services), and including financial institutions, processors, payment card associations, and other entities that are part of the payment or transfer process;
  • With others who have signed up for Lonchera accounts in order to provide our Services. For example, we may share information when you make or accept a payment using our Services;
  • With third parties that run advertising campaigns, contests, special offers, or other events or activities in connection with our Services;
  • If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce applicable agreements or policies; to protect the security or integrity of our Services; and to protect us, our Sellers, end users, or the public from harm or illegal activities; and
  • With your consent.

We may also share aggregated, non-personally identifiable information with third parties.

 

Seguridad

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

 

Tus elecciones

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our Services may not function properly if you do so.

Preferencias

Personal Information. You may change or correct information about yourself by logging into your Lonchera account at any time or by emailing us at privacy@lonchera.cl. You may also email us if you wish to deactivate your account. We may retain archived copies of information about you and your transactions for a period of time that is consistent with applicable law.

Promotional Communications. You may opt out of receiving promotional emails or text messages from Lonchera SpA by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.​

 

Contacto

Please contact our Privacy Department with any questions or concerns regarding our policy.

Lonchera SpA
privacidad@lonchera.cl

 

Lonchera SpA. Privacy Policy and Conditions

These Privacy Policy and Conditions, describe the information Lonchera SpA collects when you sign up for, use, access or otherwise interact with any Lonchera applications, products, services, or websites (collectively, “Services”), how we use and share that information, and the choices we offer. This policy applies to all information we collect through our Services, even if you have not signed up for a Lonchera account or downloaded one of our applications. This policy does not, however, describe the practices of third parties that may collect information from you when you interact with them, including food partners that use Lonchera to accept payment for goods or services (“Sellers”). We encourage you to ask them about their privacy practices before providing any information to them.

We may change this policy from time to time. If we make changes, we will notify you by posting the updated policy and revising the «Last Updated» date above. We encourage you to review the policy whenever you use our Services to stay informed about our information practices and about the choices available to you.

Collection of Information

Information You Provide

We collect information you provide, such as when you sign up for a Lonchera seller, when you provide information as part of our identity verification process, in the course of a transaction, or when you request a digital receipt. We may collect, but are not limited to collecting, the following: basic user information, such as your name, email address, mailing address, and phone number; financial information, including bank account and payment card numbers; and other historical, contact, and demographic information.

We also collect information when you upload or send information to or through the Services about your products and services (including inventory, pricing and other data), participate in contests or promotions offered by Lonchera SpA or our partners, respond to our surveys, or otherwise communicate with us.

Information We Collect from Your Use of the Services​

We collect information about you when you use our Services, including as follows:

  • Transaction Information. When you use our Services to make or accept payments or money transfers, we collect information about when and where the transactions occurred, a description of the transactions, the payment or transfer amounts, billing and shipping information, and information about the devices and payment methods used to complete the transactions.
  • Location Information. When one of our applications is open on your mobile device, we periodically receive information about the location of the device.
  • Device Information. We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Services.
  • Use Information. We collect information about how you use our Services, including your access times, browser types and language, and Internet Protocol («IP») addresses.
  • Information Collected by Cookies and Web Beacons. We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files that are stored on your hard drive or in device memory by a website. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. We may also collect information using web beacons. Web beacons are electronic images that may be used in our Services or emails. We may use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.

Information We Collect From Other Sources

We may also collect information about you from third parties, including but not limited to third-party verification services, mailing list providers, and publicly available sources.

Third-Party Advertising and Analytics

We may allow third parties to provide analytics services in connection with our Services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP addresses, identifiers associated with your mobile device or applications on the device, the browsers you use to visit our Services, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Lonchera SpA and other companies to analyze and track data, determine the popularity of certain content, and better understand your usage. This policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For more information about targeted advertising specifically, or to opt out of having your browser information used for these purposes, please visit http://www.aboutads.info/choices.

 

Use of Information

We use information about you to provide, maintain, and improve our Services and to deliver the information and support you request, including receipts, technical notices, security alerts, and support and administrative messages.

We also use information about you to improve and personalize the Services. To take just one example, when you sign up for a Lonchera account, we may associate certain information with your new account, such as information about other accounts you have or had with Lonchera SpA and prior transactions you made through the Lonchera Services.

We may use information we collect to send you news and information about our Services and to communicate with you about products, services, contests, promotions, incentives, and rewards offered by us and select partners, including Sellers.

We may also use information about you to track and analyze trends and usage in connection with our Services; to process and deliver contest and promotion entries and rewards; to protect our rights or property; to verify your identity; to investigate and prevent fraud or other illegal activities; and for any other purpose disclosed to you in connection with our Services.

We may, or we may not use third-party service providers to, process and store personal information in the United States.

Digital Receipts

​We store the email address you provide. We use your email address to send you a receipt for your purchase. Digital receipts may contain additional messages, offers, or links that may be of interest to you. For example, you may be able to submit feedback, share your experience on social media, join programs, visit websites, or take advantage of promotions. When you submit or share information through a receipt (such as submitting feedback), we may share that information with Sellers and you may receive responses. As mentioned above, this policy does not describe the practices of Sellers that may receive or collect information from you. We encourage you to ask them about their privacy practices before providing any information to them.

Sharing of Information

We may share personal information about you as follows:

  • With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., fraud prevention and verification services), and including financial institutions, processors, payment card associations, and other entities that are part of the payment or transfer process;
  • With others who have signed up for Lonchera accounts in order to provide our Services. For example, we may share information when you make or accept a payment using our Services;
  • With third parties that run advertising campaigns, contests, special offers, or other events or activities in connection with our Services;
  • If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce applicable agreements or policies; to protect the security or integrity of our Services; and to protect us, our Sellers, end users, or the public from harm or illegal activities; and
  • With your consent.

We may also share aggregated, non-personally identifiable information with third parties.

 

Security

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

 

Your Choices

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our Services may not function properly if you do so.

Preferences

  • Personal Information. You may change or correct information about yourself by logging into your Lonchera account at any time or by emailing us at privacy@lonchera.cl. You may also email us if you wish to deactivate your account. We may retain archived copies of information about you and your transactions for a period of time that is consistent with applicable law.
  • Promotional Communications. You may opt out of receiving promotional emails or text messages from Lonchera SpA by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

Contact

Please contact our Privacy Department with any questions or concerns regarding our policy.​

Lonchera SpA
privacidad@lonchera.cl